Help centre
Frequently asked questions
Everything you need to know about NXTWAVE grip socks, shipping, returns and custom orders.
Product & performance
Do NXTWAVE grip socks actually work?
Yes. The silicone grip pads on the sole lock your foot into your boot or trainer so your power goes into the movement, not into slipping. They’re trusted by 23,197+ athletes across rugby, football, padel and the gym.
What sizes do you offer and how do I choose?
Our grip socks come in clearly-marked sizes to fit UK 3–12. Check the size guide on the product page — if you’re between sizes, go up.
Are they machine washable? Does the grip last?
Yes — machine wash cold, inside out, and air dry. Avoid tumble drying or ironing the grip sole and the grip and cushioning will hold up season after season.
What are they made from?
A breathable, cushioned performance knit with reinforced heel and toe zones and a textured silicone anti-slip grip sole — engineered for comfort and durability.
Shipping & delivery
How much is shipping?
Shipping is free, worldwide, on every order.
How fast is delivery?
We dispatch within 24 hours (Mon–Fri). Most UK orders arrive in 2–4 working days; international times vary by destination.
Do you ship internationally?
We do — free worldwide shipping to wherever you play or train.
How do I track my order?
You’ll get a tracking link by email as soon as your order ships. Any issues, email hello@nextwavesocks.com.
Returns & payment
What’s your returns policy?
30-day returns on unworn stock socks — if they’re not your new match-day staple, send them back. Custom orders are final except for faulty items.
What payment methods do you accept?
All major debit and credit cards (Visa, Mastercard, Amex), plus PayPal and Shop Pay. Every checkout is fully secured.
Custom & team socks
Can I get custom socks for my team, studio or gym?
Absolutely — your logo, your colours, our grip. Explore custom team socks, Pilates studios or gyms & studios, or design your own with the AI Sock Designer.
What’s the minimum order and pricing?
Generally 50 pairs per size and style. Pricing: 50 pairs — £10/pair · 100 — £7 · 200 — £6 · 500 — £5. Over 150 pairs? Email hello@nextwavesocks.com.
How does the custom design process work?
Submit the form on any custom page, we send a free mockup within 48 hours, you approve it, we invoice, take payment and produce your socks (30–60 days).
Still stuck?
We’re here to help.
Can’t find what you’re looking for? Our team usually replies within one business day.
